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Is your team focused on the right tasks? See the average amount of time teams spend doing other tasks rather than servicing customers and consider how this compares to your organization.
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Are you assuming your team has good writing skills? Learn the percentage of college graduates that not only are poor writers, but also lack basic communication skills.
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How do you compare? We've provided the percentage of revenue that's devoted to customer service staffing to help you as you build and manage your own teams.
