How Enhancing Communication Skills Improves Bottom Lines Results

By empowering employees and investing in your team’s communication skills, you can build a more profitable and successful organization. Download our guidebook with key facts and figures that build the case for investing in customer service skills training and the impact a well-crafted training program will have at your organization.

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  • Is your team focused on the right tasks? See the average amount of time teams spend doing other tasks rather than servicing customers and consider how this compares to your organization. 

  • Are you assuming your team has good writing skills? Learn the percentage of college graduates that not only are poor writers, but also lack basic communication skills. 

  • How do you compare? We've provided the percentage of revenue that's devoted to customer service staffing to help you as you build and manage your own teams. 

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