How Enhancing Communication Skills Improves Bottom Lines Results
By empowering employees and investing in your team’s communication skills, you can build a more profitable and successful organization. Download our guidebook with key facts and figures that build the case for investing in customer service skills training and the impact a well-crafted training program will have at your organization.
Is your team focused on the right tasks? See the average amount of time teams spend doing other tasks rather than servicing customers and consider how this compares to your organization.
Are you assuming your team has good writing skills? Learn the percentage of college graduates that not only are poor writers, but also lack basic communication skills.
How do you compare? We've provided the percentage of revenue that's devoted to customer service staffing to help you as you build and manage your own teams.